Refund policy

Last updated: September 17, 2026

Thank you for using Storey Wall.

Each Storey Wall submission costs £5 and allows you to submit a story to be displayed on the Storey Wall.

Because your submission is processed and your story is intended to be published as part of the Storey Wall, there are some specific rules regarding refunds and cancellations.

1. Story Submissions

When you purchase a Storey Wall story submission, you are purchasing the opportunity to submit one story for publication on the Storey Wall.

Once your payment has been made and your story submission has been processed, the submission may be published on the Storey Wall and assigned a unique story number.

2. Refunds

We do not normally offer refunds once a story has been submitted and the submission process has begun.

This is because the service may be provided immediately following payment, including processing your submission, assigning your story number and publishing your story on the Storey Wall.

Where applicable law gives you a statutory right to cancel, nothing in this policy is intended to remove or restrict that right.

For online services and digital content, UK consumer law can provide a 14-day cancellation right in some circumstances, but there are exceptions where a customer expressly asks for the service to begin immediately and acknowledges the relevant cancellation consequences.

3. Before Submitting Your Story

Please make sure that:

  • Your name is entered correctly.
  • Your email address is correct.
  • Your story category is correct.
  • Your story title is correct.
  • Your story has been written and checked before submitting.
  • You are happy for your story to be displayed on the Storey Wall.

We cannot guarantee that changes can be made after a story has been submitted and published.

4. Incorrect or Duplicate Submissions

If you accidentally submit the same story more than once, please contact us as soon as possible.

We will consider requests relating to duplicate or accidental submissions on a case-by-case basis.

5. Problems With Your Submission

If there is a technical problem that means your paid submission has not been properly processed or your story has not been added to the Storey Wall as described, please contact us.

We will investigate the issue and, where appropriate, correct the problem or provide an appropriate remedy.

Consumers have statutory rights where a service does not conform to what was agreed or is not provided with reasonable care and skill.

6. Removing or Changing a Story

Once a story has been published, Storey Wall may not be able to make changes immediately.

If you need to request a correction, amendment or removal of a story, please contact us with:

  • Your story number
  • Your name
  • The email address used when submitting the story
  • Details of the requested change

Requests will be considered individually.

7. Contact Us

If you have a question about a payment, submission, refund or your story, please contact us through the contact details provided on the Storey Wall website.

Storey Wall reserves the right to update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated date.